Refund & Returns Policy

Refunds and Returns Policy Last Updated: February 12, 2025

Thank you for shopping with SmartyBuyer. We want you to have a hassle-free shopping experience. If you are not completely satisfied with your purchase, our refunds and returns policy ensures a fair and transparent process.

  1. Eligibility for Returns

We accept returns under the following conditions:

The return request is made within 30 days from the date of delivery.

The product is unused, undamaged, and in its original packaging, including all accessories and manuals.

Proof of purchase (order confirmation email or receipt) is provided.

Note: Items that are damaged due to misuse, improper care, or normal wear and tear are not eligible for return.

  1. How to Initiate a Return

To initiate a return, please follow these steps:

Contact us at [email protected] with your order number, reason for return, and clear photos of the product (if applicable).

Wait for our approval and return instructions within 2 business days.

Ship the item to our return address (provided upon approval). Ensure the package is properly packed to prevent damage.

Once received, we will inspect the item and notify you of the refund status within 5-7 business days.

  1. Refund Policy

Refunds are issued based on the following:

Approved returns will receive a full refund to the original payment method.

Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item received).

Refund processing may take 5-10 business days depending on your payment provider.

  1. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at [email protected] with proof of damage.

  1. Return Shipping Costs

If the return is due to our mistake (e.g., wrong or defective item), we will cover the return shipping cost.

If the return is due to customer preference (e.g., changed mind), the customer is responsible for return shipping fees.

International customers may incur additional return shipping costs.

  1. Non-Returnable Items

We do not accept returns for:

Gift cards or promotional items

Items marked as “Final Sale”

Products damaged by improper use

  1. Contact Us

For any questions or assistance, feel free to contact our support team:

Email: [email protected]

Address: Marikina City, Philippines

We appreciate your business and are committed to ensuring a smooth shopping experience at SmartyBuyer.net.